This year, we are delighted to be announced as finalists in two categories for the Derbyshire East Midlands Chamber Business Awards.
We are competing as finalists in the ‘Excellence for Customer Service’ and ‘Commitment to People Development’ categories. The awards will be judged virtually by a panel of representatives from both the East Midlands Chamber and local business owner sponsors.
In November 2019, we created the role of Client Service Manager and Nina Blurton to join the team at Rhodes. As a result, we have been able to closely measure our levels of client satisfaction through personalised phone calls and build a world-class level of client excellence, according to the globally recognised Net Promoter Score.
Our reputation and brand image has continued to grow, helping us to build more client referrals through providing the best levels of service at every opportunity.
It has been a challenging year and we have quickly had to adapt some of our traditional activities. We have maximised our virtual presence by hosting a range of complimentary webinars this summer, both educational and social, whilst reaching out to clients through a monthly newsletter and well-being calls, to maintain regular contact with our clients and keep them up to date with the latest practice information.
Despite the challenges of the year, our team of 27 have continued to focus on their professional development throughout 2020, further building their qualifications. We continue to work closely as a management team on our team’s wellbeing as they work from home in unprecedented circumstances and carry out wellbeing surveys to identify any issues the team may be facing or improvements to be made.
We look forward to the awards and wish all finalists the best of luck, we are thrilled to be amongst such a fantastic range of businesses throughout the Midlands.